YWCA Domestic Violence and Sexual Assault Services Volunteer Job Descriptions

The responsibilities within the job descriptions may be done once sufficient experience and confidence is gained, in the course of shadowing an advocate.

 

 

SafeHouse and Crisis Line Volunteer

 

Suggested Minimum Time Commitment: 4 hours per week. Flexible days and times, including mornings, evenings, weekends, and holidays. Minimum six-month commitment.

 

Summary: The SafeHouse and Crisis Line are operated together. SafeHouse volunteers work in our 31-bed shelter where they interact with residents and their children. They assist with communal living and provide professional, supportive, appropriate responses to the needs and requests of residents. As Crisis Line advocates, volunteers are trained to answer our 24-hour telephone Crisis Line where callers are provided information and support specific to their situation.

 

Program Responsibilities:

  • Provide crisis intervention, support, and legal information to callers or shelter residents.
  • Provide helpful and appropriate referrals to callers and shelter residents.
  • Log crisis calls, complete statistical worksheets, and assist with clerical tasks as necessary.
  • Assist residents with cooperative living environment and daily operations of communal living.
  • Provide survivor advocacy when needed.

 

Family & Youth Advocate Volunteer

 

Suggested Minimum Time Commitment: 2 hours per week. Flexible days and times, including mornings, evenings, weekends, and holidays. Minimum six-month commitment.

 

Summary: Family and Youth advocate volunteers provide emotional support to children and mothers in SafeHouse impacted by domestic violence or sexual assault. Volunteers are asked to demonstrate healthy, non-violent relationships and engage in after-school or evening activities with children. Family-centered activities may take place at the shelter or in the community. Volunteers may also assist with age-specific children’s groups and participate in structured activities and recreation with the children.

 

Program Responsibilities:

  • Provide emotional support to children of survivors of domestic violence and/or sexual assault
  • Help children express feelings in an appropriate manner
  • Keep the Children’s Playroom clean, neat, and orderly
  • Teach children responsibility for cleaning up their play areas
  • Provide supervision in the Children’s Playroom

 

Donations Volunteer

 

Suggested Minimum Time Commitment: 2 hours per week. Flexible days and times, including mornings, evenings, weekends, and holidays. Minimum six-month commitment.

 

Summary: Sort and organize donations, assemble welcome bags for incoming shelter residents and exit bags for those leaving the shelter, and maintain the donation room.

 

Program Responsibilities:

  • Sort, organize, and stock incoming donations
  • Coordinate with other volunteers to maintain the donation room
  • Transport unusable donations to Cross Over Ministries
  • Monitor inventory and report to Shelter Manager for needed supplies

 

Kitchen Magician

 

Suggested Minimum Time Commitment: 4 hours per week. Flexible days and times, including mornings, evenings, weekends, and holidays. Minimum six-month commitment.

 

Summary: To assist with menu planning, shopping and food pantry maintenance. To utilize cooking talents in meal preparations for the women and children living in SafeHouse.

 

Program Responsibilities

  • Assist with weekly menu planning
  • Assist with food preparation
  • Assist with SafeHouse shopping and maintaining food pantry storage

 

Administrative Assistant Volunteer

 

Suggested Minimum Time Commitment: 4 hours per week. Flexible days and times, including mornings, evenings, weekends, and holidays. Minimum six-month commitment.

 

Summary: Performs general clerical tasks (i.e. filing, data entry, collating) for the YWCA DVSAS staff. Answers telephone and staffs reception area. Supports the work of the legal advocates, counselors, shelter, and DVSAS director.

 

Program Responsibilities

  • Types, files, duplicates, assembles, and disseminates materials as requested by DVSAS staff
  • Handles incoming telephone calls efficiently, making referrals to appropriate staff member and/or taking clear and concise messages
  • As receptionist, greets clients in a calm, warm, and empathetic manner
  • Performs other duties as assigned

 

Domestic Violence Intervention Program (DVIP) Volunteer

(this assignment involves working with batterers)

 

Suggested Minimum Time Commitment: 2 hours per week. Mornings, afternoons, and evenings are available, Monday through Saturday. Minimum six-month commitment.

 

Summary: Assist with the facilitation of DVIP groups under the guidance and supervision of a staff co-facilitator and to assist with intakes into the DVIP or ACE groups.

 

Program Responsibilities

  • Assist with initial intakes into programs, including scheduling intake appointments, responding to walk-ins, and conducting intakes.
  • Observe and co-facilitate DVIP group sessions as appropriate and needed after sufficient training and mentoring.
  • Provide information and appropriate referrals to callers to DVIP, including referrals of survivors of domestic violence.
  • Respond to callers in a professional and sensitive manner.
  • Knowledgeable of appropriate referral sources.
  • In cases of suspected child abuse or neglect, inform the DVIP Coordinator or the DVSAS director immediately.
  • Protect the confidentiality of group participants.
  • Use active listening methods when appropriate.

 

Emergency Response Team Advocate Volunteer

 

Suggested Minimum Time Commitment: 4 24-hour on-call shifts per month. Minimum six-month commitment.

 

Summary: To provide survivors of domestic violence and sexual assault with support, advocacy, and information immediately after an assault has occurred. Volunteers with this program will carry a cell phone and when dispatched will respond with staff to the hospital, law enforcement facility, or YWCA to meet with the survivor. While volunteer advocates are required to carry the phone for a 24-hour shift, actual call times will vary from shift to shift.

 

Program Responsibilities:

  • Respond to all calls with your on-call partner within a 1-hour response time
  • Provide on-site crisis intervention to survivors, provide empathetic support and information, advocate on their behalf when asked to do so and when appropriate
  • Provide compassionate support to survivors during rape examinations, explain the process and the reasons for them
  • Assist with accessing YWCA Services and when needed, refer to other community resources
  • Explain the criminal investigation and judicial process and the survivor’s rights and opportunity for input.

 

 

 

Legal Advocate Volunteer

 

Suggested Minimum Time Commitment: 4 hours per week. Monday through Friday during traditional business hours. Minimum six-month commitment.

 

Summary: To provide survivors of domestic violence and sexual assault with information and resources related to the criminal justices system.

 

Program Responsibilities:

  • Provide assistance with completing, filing, and service of Personal Protection Orders
  • Provide on-site coverage for crisis intervention to survivors who come in on a walk-in basis
  • Provide advocacy and act as a liaison with the courts, law enforcement, legal, and social agencies
  • Accompany survivors to court for criminal or civil matters related to their batterer
  • Complete and submit statistical information as required by our funding sources
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